How can I register my property with Madeira Estate Management?
You can complete form on CONTACT US page, we will discuss meeting time for property inspection and completion of property management agreement.
How are guest reservations managed?
Reservations for your AL Holiday Apartment/Villa are managed through the respective booking platform, Booking.com, Air B&B or similar. Guests use these platforms to communicate with us and are also provided with emergency and assistance numbers when they check in.
At Madeira Estate Management, we have a centralised booking calendar that we can share with the property owner, so you can see a quick overall view of your property’s past and present bookings.
Madeira Estate Management is not responsible for screening guests at your holiday property. Booking Platforms use several tools to ensure that Guest Names are screened against global sanctions watch lists and Fraud Scoring. For more information, consult with the relevant Booking Platform.
By setting and communicating ‘House Rules’, your guests clearly understand their responsibilities while staying at your property. Guest reporting tools allow us to report misconduct with the relevant booking platform so that other hosts can choose to cancel any future bookings they may make.
What is your cancellation policy?
Guest Cancellation policies are determined by the hosting platform.
Hosts have the option to add a non-refundable option to their listing.
As a host, you can remove your property from listings at any time, but there maybe financial penalties relating to any future bookings that may have been made.
What is included with the welcome pack?
Giving your guests a warm welcome is one of the most important parts of their stay at your property, setting the tone for the rest of their visit.
Our manager welcome every guest in person, offering a walk through the property, local knowledge and 24/7 assistance. Your guests will also find a brochure, bespoke to your property with all the information about fire safety, health and safety, instructions for electrical appliances and emergency contact information.
Maintaining your Alojamento Local or long-term rental property can be difficult sometimes. We work on your behalf and bring in trustworthy and experienced tradespeople to repair faulty equipment or decorate when necessary, so you don’t have to worry.
What accounting services do you offer?
We offer full accountancy services, ensuring that your property business remains compliant with Portuguese tax laws. We register your activity and submit monthly and annual statements to make sure you pay the correct amount of tax in a timely manner.
Accountancy services are included with our Complete Package
Why do guests have to be registered with SEF?
Serviço de Estrangeiros e Fronteiras (SEF), Portugal’s border service, require the registration of every guest on their online portal on the day that they check into your property.
With our Basic and Complete packages, Madeira Estate Management will manage this process on your behalf.
How do you obtain an alojamento local license?
Our Complete Package includes support for obtaining and maintaining your Alojamento License.
The cost of obtaining the license and associated health and safety/fire safety equipment and signage is your responsibility, but Madeira Estate Management will manage the process on your behalf. We will install fire extinguishers, fire blankets, emergency signage and contact information so that your property remains compliant with the strict regulations.
The application process can take from a few weeks to a couple of months and is dependent on the local municipality where your property is located. A detailed inspection is required by the municipality to ensure your property is safe, insured, and ready to receive guests.
Officers from the local municipality will perform routine checks on your property to ensure that you remain compliant with regulations, without notice.
We will also manage the complaints book, which is mandatory for all businesses operating in Portugal.
Your business must be registered with the tax office before you apply for your license.
Your property is thoroughly cleaned and inspected after each guest’s stay.
Photographs of any damage or wear and tear are recorded and actioned accordingly.
Periodic detailed inspections are carried out to ensure your property is maintained to the highest standard, and in top condition for your guests.
How will you market my property?
As well as managing your property on Booking Platforms and Review Sites, we can also build and manage your social media presence, creating posts, stories, and sharing your guest’s experiences.
Do you take photographs of my property?
Showing off your property and making it as attractive as possible for potential bookings is important to us at Madeira Estate Management. We’ll provide professional photography, detailing your property’s best features to be used in listings and social media.
Madeira Estate can manage your property’s mail in several ways.
- Mail Redirection Service – Arranging for your mail to be redirected to an address of your choice
- Mail forwarding – Redirecting your mail to our Funchal office and storing it securely for you, forwarding it to an alternative address, or opening your mail on your behalf and sending you an electronic copy.
- Collect mail from your property in person and forward it to you as you wish.
Do you take security deposits?
Security deposits are not mandatory but can be enabled through booking platforms. When a guest makes a reservation, a security deposit is held by the booking platform and returned to the guest once their stay is over and we determine that they are not liable for any damage or repairs.
The amount of deposit required is usually set by the host and we can offer advice on the amount required.
Do i pay for cleaning materials?
The cost of cleaning supplies, hand soap, and toilet paper is included in the property management service package fees. If your property has a dishwasher, washing machine, or coffee machine, then the consumables for these appliances are typically purchased by guests as needed during their stay.
After each guest reservation, hand soaps and toilet rolls are replenished as required.